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Pawley’s Policies

We have a relaxed – some might even say laid-back – work environment. That doesn’t mean we’re not serious about what we do, or that we’re not professional. But just in case there’s any question, here are some guidelines for working with us.

We reserve the right to refuse service to certain kinds of people.

It may not be politically correct, but some people might be better off trying another printer. These people include but are not limited to: cheapskates, jerks, and DSAs. If you don’t know what a DSA is, ask Allan.

Your mistakes are your own.

Translation: Proofreading is the customer’s responsibility. We do our best to catch typos and other mistakes, especially if we produce the text for you, but the onus is on the customer to find and correct errors in spelling, punctuation and grammar, especially when the customer provides the text

We charge for changes.

Changes and corrections are very different things. If you don’t know what that difference is, suffice to say that when we screw up, the corrections — including reruns — are on us.

We don’t care what it costs on the internet.

Not because it’s an alternative that millions of people use every day instead of coming to local printers like us because they think they’re saving money, but because buying on the internet adversely affects the economy – especially ours.

We charge more for doing the impossible – especially on weekends.

As the old saying goes, “Lack of planning on your part doesn’t constitute an emergency on ours.”

We have a reputation for being able to turn work around quickly, but that doesn’t mean we always can or will – and rush charges may apply.